Cognent, Inc. is committed to protecting your privacy. This privacy statement explains our data collection and use practices of our website: Cognent.com (the “Site”). By accessing the site, you are consenting to the information collection and use practices described in our privacy statement.

Collection of your Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you to provide a service or carry out a transaction that you have requested such as receiving information about our products and services, entering a contest, ordering e-mail newsletters, joining our limited-access premium sites or services or when signing up for an event or training session. The personal information we collect may include your name, title, company or organization name, work e-mail, work phone, work or home address, information about your job function, information about your company, and credit card information.

We may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you accessed the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer our Site.

The El Paso Help Desk & The Dallas Help Desk provides opportunities to interact with our experts in order to share knowledge and news about products and related technologies. In order to provide you this service we must maintain limited contact information on file in order to be able to provide you with this service.

Use of your Personal Information

The personal information collected on this Site will be used to operate the Site and to provide the service(s) or carry out the transaction(s) you have requested or authorized.

In support of these uses, Cognent, Inc. may use personal information to provide you with more effective customer service, to improve the Site and any related products or services, and to make the Site easier to use by eliminating the need for you to repeatedly enter the same information or by customizing the Site to your particular preferences. We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about other products and services, and/or share information with our partners so that they may send you information about their products and services.

When you sign up for any of our newsletters or agree to receive promotional e-mail, Cognent, Inc. may use customized links or similar technologies to track e-mail links that you click on. We may associate that information with your personal information in order to provide you with more focused e-mails. Each e-mail communication includes an unsubscribe link allowing you to stop delivery of that type of communication at any time.

Cognent, Inc. occasionally hires other companies to provide limited services on our behalf, such as Web site hosting, mailing and delivering products, answering customer questions about products and services, or sending information about our products, special offers, and other new services. We will only provide those companies the personal information that they need to deliver the product. Partners are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.

Cognent, Inc. may disclose personal information if required to do so by law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Cognent, Inc. or the Site; (b) protect and defend the rights or property of Cognent, Inc. and our family of Web sites; or (c) act in urgent circumstances to protect the personal safety of Cognent, Inc. employees or agents, users of our products or services, or members of the public.

Personal information collected on the Site may be stored and processed in the United States or any other country in which Cognent, Inc. or its affiliates, subsidiaries or agents maintain facilities, and by using the Site, you consent to any such transfer of information outside of the country.

Control of your Personal Information

Except as otherwise described in this statement, personal information you provide on the Site will not be shared outside of Cognent, Inc. and its controlled subsidiaries and affiliates without your permission. As described below, you can access your personal information and make choices about how you wish to be contacted.

Security of your Personal Information

Cognent, Inc. is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.

Protection of Children's Personal Information

Our site is a general audience site and does not knowingly collect any personal information from children.

Use of Cookies

We use cookies on this Site to ensure the integrity of the registration process and to personalize the Site. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved, so you can easily use the site's features that you customized.

Web beacons, also known as clear gif technology or action tags, may be used to assist in delivering the cookie on our site. This technology is a tool we use to compile aggregated statistics about Cognent Web site usage, such as how many visitors clicked on key elements (such as links or graphics) on a the web page or in a newsletter.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this or other Web sites you visit.

Enforcement of this Privacy Statement

If you have questions regarding this statement, you should contact us at: privacy@cognent.com.

Changes to this Statement

We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the bottom of the privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.

Contact Information

We welcome your comments regarding this privacy statement. If you believe that we have not adhered to this privacy statement, please contact us at: privacy@cognent.com or via postal mail at the address provided below, and we will use commercially reasonable efforts to promptly determine and remedy the problem.

Cognent Website Privacy
Cognent, Inc.
409 Executive Center Blvd.
El Paso, TX 79902

Last updated: 01apr06